- Business challenge:
- The customer service representatives (CSRs) were complaining of headset breakage, poor audio quality, and discomfort on the job. This was far below an optimal situation for a group of employees responsible for working on the front line of the company with customers every day.
- Plantronics Manager Pro with Plantronics headsets
- Having the right headsets meant better audio quality, active noise cancellation to reduce distractions, a high level of comfort, and no issues with hardware breaking down. By going with the Plantronics headsets, Brand Developers was able to take care of all the issues the agents had raised. It also enabled them to deal with CSRs using excuses like “I couldn’t make a sale because something went wrong with my headset.”