Featured case studies

Aviva

Business challenge:	Ensuring all headset users are equipped with the highest quality solutions
Solution:	SupraPlus® CS60
Benefits:	• Wideband audio and enhanced noise reduction for busy Aviva UKGI contact centres • Lightweight, comfortable and robust design for all day wear • Single-cable binaural or monaural receiver options to suit individual user • Replaceable voice tube compliant for Aviva UKGI hygiene requirements • Ongoing support provided by Plantronics as part of Aviva UKGI VoIP rollout

Plantronics

Business challenge:	Five years ago, Plantronics in the UK set out to reduce its real estate portfolio from four buildings to one. The project was simply called “4-3-2-1” and its only stated objectives were to “get everybody into the same building” and “save the company some money”.
Solution:
Benefits:

Dimension Data

Business challenge:	To equip staff with the most ffective voice and wireless headset solutions in their Microsoft® OCS and Lync™ Server environment
Solution:	Voyager® PRO UC B230-M Calisto® 540 Blackwire™ C620-M and C420-M
Benefits:	• Flexible solutions for mobile and desk-based environments • Solutions designed for UC and certified for both Microsoft® OCS and Lync Server • Reduction in missed calls, increasing productivity • Eases the transition to PC calling • Automatic call answering and call transfer • Softphone presence automatically updated when on a mobile or PC call • Accidental dialling eliminated by locking call button when headset is not worn

MacRoberts

Business challenge:	To provide staff with a seamless and unified communications environment ensuring exceptional support and service to clients
Solution:	.Audio 615M™, .Audio 630M headsets and .Audio 1100M handset, all optimised for Microsoft® Office Communicator Voyager® PRO UC SupraPlus® USB
Benefits:	• Microsoft OCS Certified headset solutions fully optimised for UC and VoIP • Range of audio solutions flexible to suit each user’s needs • Full wideband audio and USB-enhanced digital sound, delivering crystal-clear conversations and drastically reducing errors and repetition • Noise-cancelling microphone eliminating background noise with fingertip volume and mute control • Increased productivity and cost savings

Lionbridge

Business challenge:	To improve the effectiveness of communications while reducing cost and maintaining call quality
Solution:	SupraPlus® Wideband USB Headset MCD100 Speakerphone
Benefits:	• Audio solutions optimised for Microsoft® Office Communicator • Range of audio solutions flexible enough to suit every user’s needs • Full wideband audio and USB-enhanced digital sound, delivering crystal-clear conversations and drastically reducing errors and repetition • Noise-cancelling microphone eliminating background noise with fingertip volume and mute control • $2 million increased productivity and cost savings achieved in first year with OCS

Eversheds

Business challenge:	Maintaining confidentiality and flexible working in an open-plan working environment
Solution:	CS60 & CS70N Voyager® 510 Bluetooth® Savi Office®
Benefits:	• Fit-for-purpose headsets • Maintained high level of call clarity and flexible working • Calls not missed

Eurostar International

Business challenge:	To maximise the responsiveness and efficiency of customer contact centre staff in a constantly growing organisation
Solution:	Encore monaural and binaural headsets, SupraPlus® Digital headsets with VistaPlus Digital audio processors and the Savi Office® series of wireless headsets for unified communications
Benefits:	• Ease of use with one-button pairing of headset to base • Flexibility as the split design allows for more flexibility in hot-desking with wireless headset and a potential 25% saving • Additional option of the charging block reduces the power usage when keeping headsets charged for hot-desking • Ability to pair multiple headsets to the single base for listening in and coaching • Power consumptions reduced with adaptive batteries